Terms of Service

Last updated: 25 March 2026

1. Acceptance of Terms

By accessing or using Smart Dental Desk ("the Service"), operated by Yeshika Enterprises, you agree to be bound by these Terms of Service. If you do not agree to all terms, you may not use the Service.

2. Description of Service

Smart Dental Desk is a cloud-based dental clinic management software-as-a-service (SaaS) platform designed for Indian dental practices. The Service provides appointment scheduling, patient management, billing, dental charting, prescriptions, inventory management, communication tools, and WhatsApp Business messaging services.

3. Account Registration

To use the Service, you must register a clinic account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activities under your account.

4. Subscription Plans & Payment

  • The Service is offered under Starter, Professional, and Enterprise plans with different feature sets.
  • Payment is processed via Razorpay. All fees are in Indian Rupees (&rupee;) and are exclusive of applicable taxes (GST).
  • Subscriptions auto-renew monthly unless cancelled before the renewal date.
  • WhatsApp messaging usage may be billed separately based on conversation volume as per your plan.
  • Refunds are subject to our refund policy. Contact support within 7 days of payment for refund requests.

5. WhatsApp Business Messaging

Smart Dental Desk provides WhatsApp Business messaging as part of the Service. By using the WhatsApp messaging features, you agree to the following:

5.1 Platform Messaging (Starter & Professional Plans)

  • Messages are sent from Smart Dental Desk's shared WhatsApp Business number on behalf of your clinic
  • Message content must comply with Meta's WhatsApp Business Policy and Commerce Policy
  • You must obtain patient consent before sending WhatsApp messages
  • You may not send spam, unsolicited marketing, or messages unrelated to dental care
  • Message volume limits apply based on your subscription plan

5.2 Own Number Integration (Enterprise Plan)

  • Enterprise clients may connect their own WhatsApp Business Account to the platform
  • By connecting your account, you authorize Smart Dental Desk to send and receive messages on your behalf
  • You retain full ownership of your WhatsApp Business Account and phone number
  • You are responsible for maintaining your Meta Business verification and compliance
  • You may disconnect your account at any time; upon disconnection, all stored credentials are permanently deleted
  • Smart Dental Desk is not responsible for Meta's actions regarding your WhatsApp Business Account, including restrictions or bans resulting from policy violations

5.3 Prohibited Message Content

You must not use the WhatsApp messaging feature to send:

  • Spam or bulk unsolicited messages
  • Content that violates Meta's WhatsApp Business Policy
  • Messages to recipients who have opted out
  • False, misleading, or deceptive content
  • Content unrelated to dental/healthcare services

5.4 Compliance

  • You agree to comply with all applicable Indian laws, including TRAI regulations, IT Act 2000, and DPDPA 2023
  • You agree to comply with Meta's WhatsApp Business Platform Terms of Service
  • Violation of messaging policies may result in suspension of WhatsApp messaging for your clinic

6. Data Handling & Medical Records

The Service stores patient medical records including dental charts, treatment histories, and prescriptions. As the data controller, each clinic is responsible for obtaining patient consent for data collection and ensuring compliance with applicable Indian healthcare regulations.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with the performance or security of the Service
  • Resell or redistribute the Service without authorization
  • Use the messaging features to send spam or unsolicited messages
  • Share or expose API credentials or access tokens

8. Data Portability

Clinic administrators can export all their clinic data (patients, invoices, records) at any time via the data export feature. Upon account termination, data will be retained for 30 days before permanent deletion.

9. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by third-party services including Meta's WhatsApp Cloud API.

10. Limitation of Liability

Smart Dental Desk is a practice management tool and does not provide medical advice. All clinical decisions remain the sole responsibility of the licensed dental practitioner. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim. We are not liable for message delivery failures caused by Meta, network issues, or incorrect phone numbers provided by the clinic.

11. Suspension & Termination

  • We may suspend or terminate your access to WhatsApp messaging features if you violate Meta's policies or these Terms
  • We may suspend messaging if your clinic exceeds its plan's message limits without upgrading
  • You may cancel your subscription at any time from your dashboard
  • Upon termination, your data will be retained for 30 days before permanent deletion

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

Contact

For questions about these Terms, contact us at support@smartdentaldesk.com

Smart Dental Desk is a product of Yeshika Enterprises, a registered proprietorship firm.